Monthly Archives: August 2003

products as nodes

Understanding and designing products as nodes can be an important source of competitive advantage, a network of products that “adds” value to one another is far harder to duplicate or imitate by competitors. This is beyond the concept of “lock in” or “switching costs”, both those concepts are useful, but if you set out on [...]

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four charicteristics of Experience Design

I believe Experience Design is a rich source of competitive advantage for business. I would like to create a definition around Experience Design that describes its unique strengths in a way that is relevant to business. One challenge we face is that the multidisciplinary nature of the Experience Design community is there is a lot [...]

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