Monthly Archives: August 2004

McKinsey and customer experience

McKinsey has made an interesting choice on it’s website to describe one of its service lines as Marketing & Customer Experience. i find it interesting that there was enough interest and focus on customer experience to actually group it with marketing, which has been an extremely dominant function in business over the last 50 years [...]

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robo head: an online project management tool for “creatives”

Aquent is promoting a new online project management tool, robohead, for managing creative projects. Just went through the demo and it seems like a very nicely put-together web based application. I wonder what ever happened to the precurser to both basecamphq and robohead, namely pyra (an online project management tool from the creators of blogger [...]

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