Monthly Archive for July, 2006

Digg - The Retardation of Crowds

Digg.com has jumped the shark, it was fun while it lasted, and sure you can still get a lot of traffic from it, but it seems like a social software play that fails to leverage it’s crowd to do anything other than point at things like the village idiot. It did not require a lot of research to come to this conclusion, and anyone that wants to know about my methodology can ask me in the comments, or email me.

Rise and Fall of the Hit
I rest my case, this was submited to digg two days ago and got one digg, when it’s probably one of the best bits of content that’s been published to the web in a while and certainly more important than the “dross of the moment” hat tip

So here’s the screenshot from the top stories on the “World & Business” section of digg:

Digg

My two main beefs with digg is:

  1. Sensationalist news is not always the most relevant or important, I have local network news for sensationalist claptrap, and yet that is consistently what is promoted to the front page. It’s more a “viral news” tracker that actual news
  2. Digg’s categorization of news items, or Information Architecture if you like, has always seemed woefully inadequate for the amount of information that was “passing through”

IMHO digg needs to get smarter in how it co-creates value with the community, and start really leveraging the crowds editorial and organizational skills, as opposed to the crowds ability to point. The fact that after it’s amazing growth initially it decided to go with an incredibly limited categorization hierarchy seems incredibly short sighted, and not very scalable. What about “tags” guys, what about a folksonomy, what about “tag clusters”, what about a co-created information architecture (see Peter Merholtz and Atomiqs articles on this). I’m sure that the limitation around categories and topics was one of the main drivers behind the digg clone phenomenon (over 250 digg like applications not counting social bookmarks), seriously, if digg handled categorization better there would not be the demand for digg clones. Even Steve at Micropersuasion pointed to another one today related to advertising called adveracio.us.

I guess what i’m arguing for is a rich multi-dimentional digg as opposed to the single dimension of popularity digg (I guess you could argue it’s two dimensions of popularity & category). Take for example this story about transparency in journalism from the Columbia Journalism Review, it was categorized under “politics”, and contains information about journalism, blogging, the media, jeff jarvis etc.

I don’t know, maybe it’s self-referential sensationalism can continue to generate a huge viewership, but surely the digg clones are a reaction to digg’s limited information space and bizarre categorization, but to me digg seems like one long episode of “cops” interspersed with brilliant excerpts from Robot Chicken.


from blaugh cartoons

The Internet came to a screeching halt last night when the megaportal Digg.com digged itself to digg. Someone posted a story about Digg to his digg account, then every single Digg member decided to Digg it at the same time.

The story about Digg was based on Digg digging Digg, and every user on Digg thought it was cool enough to digg - so they digged it, simultaneously, which caused the entire Web to suffer a blue screen of Digg. Digg engineers scrambled to right the wrong - which clearly defied Newton’s fourth law of motion, stating that no digg can digg itself when acted upon by an inside digger. The initial digg was digged by Dibbity ding-dong da ding-dang doobie doobie. Diggy!

BTW i’m not the first to accuse the digg system of mostly highlighting sensationalist claptrap, Richard MacManus wrote about it over at read/write web in February ‘06 On Sensationalism and New Media

YouTube Trends Report

Asi of the No Man’s Land Blog has just created a very nice little content analysis of the youtube top 100.

To start with some figures, the all times #1 has been viewed 28,643,691 times to date. Closing this list #100 has been viewed 1,543,402 times.
58 user generated content

31 music videos, of which 20 are fairly contemporary and 11 are a variety of cheesy nostalgic ridicule hilarious spoof videos. [*there is some artificial division here as some videos within this list can be considered as UGC. For now I’ll leave it here]

4 commercial ads – amazing achievement for Sony Bravia Balls (#34 with 3,466,011 views), but not least for Crispin Porter + Bogusky as all other three (!) commecials on the Top100 are the brilliant VW Pimp My Auto executions. Apparently we no longer need a TV to watch great TV ads…

3 commercial virals (at least that I was able to detect: 2 identical Nike-Ronaldinio and one for Nintendo)

2 movie trailers

2 Asian candid camera shows

Check it out, there are some nice nuggets here, and more to the point, there is more work to be done here. Media companies have to realize that online video shares very little in common with television.

  1. Online videos have an audience of 1…. who is connected to millions of other people
  2. Online videos transcend time, and are potentially watched over the course of years (the long tail in action)
  3. The viewers are co-creating value, with tags, comments, ratings, and mashups

We’re not in Kansas anymore.

Internet is a Series of Tubes Dance Remix

Friday fun is such an understatement for this little bit of audio genius, go listen to this dance remix of Sen Ted Stevens and his take on the internet.

I just the other day got, an internet was sent by my staff at 10 o’clock in the morning on Friday and I just got it yesterday. Why?

Because it got tangled up with all these things going on the internet commercially….

They want to deliver vast amounts of information over the internet. And again, the internet is not something you just dump something on. It’s not a truck.

It’s a series of tubes.

And if you don’t understand those tubes can be filled and if they are filled, when you put your message in, it gets in line and its going to be delayed by anyone that puts into that tube enormous amounts of material, enormous amounts of material.

Quote from the wired article

Seriously, if you like it why don’t you send this internet to your staff :-)
Tip of the Hat: The Social Customer Manifesto

To Innovate You Must Experiment

British style maven James Dyson plans to open a free school where teenagers can experiment with hands-on projects and problem-solving design

I can hardly forgive Business Week for calling James Dyson a “style maven”, wash their mouth out, styling was something that got done to cars in the 50’s. Anyway, the story is awesome, and the message is important. Experimentation in design is so important, failure is part of the process, embrace failure, learn to fail faster and learn from it.

Before design evangelist James Dyson invented the bagless vacuum cleaner, he swept through 5,126 iterations that didn’t work. This freedom to fail, he believes, is missing from the public education system.

As it’s also missing from corporate america, and missing from most agencies who are beginning to become as conservative as their clients. Stop spending a fortune on big ideas, and experiment.

Just remember for every complex problem there is a very simple solution, that’s wrong.

Why Technorati Matters (more than it should)

Update: Technorati just got 7.6M in funding so hopefully they will invest more in their technology - Tip of the Hat to Mashable.

We all know that Technorati is an important engine in the social media space, but it’s strange to me that it has held onto that place without really evolving very much over the last year or so. It still seems a little technically slow to evolve, i mean how about some “tag clusters” like Flickr did a year ago. How about categorizing the top 100, I mean seriously, a blog is not really category any more is it? How about some more tools to explore that influence?

Anyway, all I’m saying is Technorati is pretty good, but i think it holds more influence than it should, and that it had better watch out for upcoming tools that “monitor” the blogosphere.

Nielson is the 800 pound gorilla in the “metrics” space, and it’s sidling into Technorati territory with when it bought buzzmetrics and rolled out “blog pulse” tools that include a top 100, a conversation tracker, and blogger profiles. Although, here’s a little blogpulse trend graph to show how influential Technorati is when compared to blogpulse, and pubsub (yes there are three lines on the graph, look close):

Technorati Blogpulse 01

So why is Technorati so influential? Well I think they did a good job of providing some tools and a framework, and let the community do the work. Tags are a way for bloggers to categorize themselves and place themselves in a hierarchy.

Mruhsi 215 Thumb

Tags also provide a way for bloggers to identify themselves as part of a broader meme, a broader conversation if you like. Bloggers also get to claim their blogs, and add additional information and context around it. In the end Technorati is a co-creative engine that helps manage creativity that is happening at the “edges”, and it’s certainly continueing to do that with it’s work in the microformat space.

My point here is that other companies are moving into a space that Technorati should own, because if blog pulse or pubsub actually figure out a way to be a part of the community and provide technology that works reliably then we will all be talking about the blogpulse 100 or the pubsub 1000 (looks like they havn’t figured out how to remove splogs, all the top 10 are .info crap). They do position it as “most influential media”, based upon it’s linking algorithm, problem is that linking algorithm is so opaque that it’s almost meaningless to me. Add to that, I can’t link to my own rating, or compare myself to sites that I think are more relevant to me, or embed my “pubsub” top 1000 on my own blog, it’s no wonder everyone ignores it. What can I say, bloggers are vain…. why am I talking about this? Well i’m in the pubsub 1000 and that is much better than the Technorati 20,000 :-) Experience Pubsup

Experience Technorati

BTW The Co-Creative Business Show at CustomersOnFire.com just broke into the Technorati 100,000:
cof Technorati

The new phone book’s here! The new phone book’s here! Page 73 - Johnson, Navin R.! I’m somebody now! Millions of people look at this book everyday! This is the kind of spontaneous publicity - your name in print - that makes people. I’m in print! Things are going to start happening to me now.

Change Management - RocketBoom

Joanne Colan

With an opening scene of Joanne Colan getting pelted with Tomatoes, Rocketboom demonstrates if you can’t beat ‘em, join ‘em is a great way to stop critics in their tracks. The fact that a beautiful girl, with an english accent, who speaks italian is subjected to such deprecation, makes her hard to hate, even by the congndonites. The overwhelming feedback is Rocketboom 2.0 beta is back baby, and hotter than ever.

They approach the topic of the red paperclip (which if you haven’t heard Kyle traded his red paper clip for a sweet house), and try some trading up of their own.

Rocketboom never claimed to be first with stories, but they always illuminated them in different ways with use of video.

I say good luck to all concerned!

BTW the vallywag has done a reader survey asking the question on everyones mind, was it Amandas boobs that contributed to her fame, or her other talents?.

Update: Scoble Approves

What to do while waiting for Rocketboom

Rocketboom

  1. Enter Zefranks I knows me some ugly myspace pages competition
  2. Go watch Brookers doing the united states of whatever (BTW she might make it to MTV before amanda gets in the mainstream)
  3. Go and watch a video that shows amazing TextMate Blogging functionality, I love this guys accent, where is he from?
  4. Watch a CaveOfCheeseBurgers do an impression of Yoda Farting
  5. Watch a mashup of yoda and Jar Jar doing “who’s on first”
  6. Watch this Great parody of the Mac vs PC commercials
  7. Watch this Super Mario and Zidane headbuut mashup
  8. How Snakes On a Plane really got made
  9. How the line “there are mother fucking snakes on the mother fucking plane” got included

Are There Any Customer Experience Companies That Are Not CRM Refugees?

You know i’ve complained mightily that every time I find a company that claims to be a “customer experience management” company, they turn out to be a refugee from the CRM industry, looking to install unusable software for huge fees and get the hell out of there. Well managing the customer experience IS NOT A TECHNOLOGY PROBLEM, its a DESIGN problem, and I don’t mean “graphic design” or “brand design” its an “organizational design” problem. ie. the business is not “designed” with the customer in mind. So it’s a problem that spans often vertical departments. It’s an HR problem, a business process problem, a training problem, a management problem etc. In fact its usually a problem that only the highest echelons of a company can effect because if all the departments aren’t in sync the customer experience will be fucked up.

Ok, so Bob Jacobson posted this company, LRA Worldwide (hmm, doesn’t sound very experiential) to the experience design yahoo group and on first glance it looks like they really understand “customer experience” now admittedly we can only gain so much from copy, but IMHO this is one of the best articulations I’ve seen thus far:

Customer Experience Management is a relatively new term with a number with a number of different interpretations in the marketplace. Our view of Customer Experience Management, however, is quite simple. Every time a company and a customer interact, the customer learns something about the company that will either strengthen or weaken the future relationship and that customer’s desire to return, spend more and recommend.

Amen brother.

So what’s the process?

  • Identify and prioritize the interactive, experiential touch points that comprise the customer experience and identify the current state of the customer experience
  • Design the optimal future customer experience at these “moments of truth;”
  • Implement standards, internal branding, training, performance measurement and reward and recognition programs to ensure that the desired customer experience is effectively communicated and sustained throughout the enterprise.

Ooooh, training, internal branding, sounds boring, so then we build something out of flash, right?

No sign of flash, and I’ve looked all through their methodology.

The result—an entire organization completely aligned around a clearly-articulated, shared vision of the optimal customer experience, where “random” experiences give way to carefully planned, repeatable and exceptional experiences, and each interaction moves the customer from “satisfied” to “loyal” to “advocate.”

Ahhh, looks like they’ve read the Fifth Discipline by Peter Senge, shared vision is a powerful thing.

Why Anyone Cared What Zidane Did

Not to go completely off topic here, but clearly there is a storm in the blogosphere about Zidane and I think this little clip on youtube from the France Vs. Brazil game kind of sums up why people care, enjoy:

Oh, and this is a stunning collection as well:

Businesses Are Listening

It’s been clear to me since just doing two podcast episodes on a business related topic that I am not in Kansas anymore. The “production value” if you like, has got to be higher on a podcast, and not only that but the level of intimacy/connection with the audience/community seems to be higher as well. Sure, my personality comes through somewhat in my writing, but as Joe Jaffe has said on occasions on his AcrossTheSound podcast (and i’m paraphrasing) when your voice is in someone’s ear it’s another level of attention. Ironically writing is my Achilles heel, I am totally word blind and make amazingly obvious spelling errors all the time. In fact if any of my friends read my blog, the first thing they do is tell me there’s a typo somewhere. On my podcast on the other hand you get to hear my English accent which has been proven to make me sound 20% smarter than I am :-)

Anyway, what inspired this post are some pretty astounding statistics for number of business people and IT people that listen to podcasts.

Some 41 percent of business and IT professionals say they have listened to podcasts on more than one occasion, while 13 percent say they frequently download or listen to them, according to a KnowledgeStorm and Universal McCann joint research study on the emerging role of new media, particularly podcasts, on B2B technology purchase decisions. Moreover, 32 percent of survey respondents said their use of podcasts has increased or significantly increased in the last six months, and 65 percent said they listen to podcasts for both personal and business interests.

Podcast Listeners 02

Stacy Malone, vice president, interactive media director, Universal McCann, says “podcasts have moved into the Top 10 most frequently accessed types of online content.” She adds, “Podcasts are no longer being used only for pure entertainment value. They are turning into an indispensable, business-critical information tool.”

via MarketingVox: Research: Podcasts Penetrate B2B Mainstream

Needless to say it points to the fact that podcasts are a great communication medium.

I wonder what the top ten types of online content are?

1. Porn
2. Spam
3. Google

I’m kidding

4. youtube
5. myspace profiles
6. movies of Zidane