ExperienceCurve by Karl Long

Who are We?

When it comes to Customer Experience Consulting, we literally wrote the book!

Led by Customer Experience Guru Colin Shaw, Beyond Philosophy is an advisory, consulting organization that focuses solely on Building Great Customer Experiences for our clients. Established in 2001 in the United Kingdom, we have worked with leading global organizations on both sides of the Atlantic and are recognized thought leaders in the Customer Experience marketplace.

In January 2006, Beyond Philosophy, Inc., established a permanent presence in the United States by opening a new office in Atlanta, GA. We have already won exciting assignments with Fortune 100 companies.

What does a Customer Experience Consultant Do?

We are seeking a high-energy, quality-oriented individual with project management experience in the customer management field. You will be responsible for leading and managing the analysis, design and delivery of high quality, innovative and effective client solutions. This will involve:

• Conducting strategic analysis, business modeling and planning, organizational and customer journey reviews, change management and (limited) business process re-engineering
• Ensuring that projects are delivered on time, within budget
• Identifying and resolving issues and problems highlighted by the client

Who is our ideal candidate?

You will have a Bachelor’s degree and 3 - 5 years of management consulting to include experience in a customer relationship management business area. Your CRM background should include leadership responsibility for workstream/small project delivery. You must also have excellent interpersonal & communication skills; good analytical and design capabilities; the proven ability to coach clients in new ideas, methods and concepts and facilitate joint team / group work sessions. Preferred is experience in facilitation of change management and organizational development relating to contemporary customer satisfaction practices. This position is global in nature and will require domestic and some international travel.

What else can we tell you?

At Beyond Philosophy, Inc., we pride ourselves on good communication, adding value, knowledge sharing, trust and empathy. At this company, a ‘can do’ attitude prevails.

This is a ground floor opportunity to work with world renowned thought leaders in the Customer Experience field. We offer a competitive base salary along with performance bonuses and benefits.

Click HERE or visit our recruiting web site at http://www.onsiterecruit.com