ExperienceCurve by Karl Long

How can Siebel Systems end up toward the bottom of a “customer respect” report? The irony, of course, is that Siebel is one of the preeminent names in the CRM business.

Here’s the customer respect press release

The customer respect index claim to be “improving the online customer experience”, the group claims to measure “25 different attributes that combine to create the entire online customer experience.”