More on the subject of what business we’re in anyway, shuffling information around 
I for one think there is an indelible link between what generally falls in the IT realm of CRM and KM, and what Experience Design is about.
I had participated in a conversation about what information was on beth mazurs idblog and I just found a little gem of information that was interesting also relating to the topic that I thought was interesting.
Beamish and Armistead (2001) argue that technological developments have provoked a reinstitution of the debate around the interpretation of knowledge. Their definitions of data, information and knowledge are used here:
data=points of reality;
information=organised data; and
knowledge=information, context and experience.
Dissertation update: it is really getting quite exciting, really, that is if your interested making your business more competitive
Would also specifically recommend taking a look at the definitions I offered (in context) at “Why a CIO Isn’t” http://www.iknovate.com/archives/000003.html