ExperienceCurve by Karl Long

More on the subject of what business we’re in anyway, shuffling information around I for one think there is an indelible link between what generally falls in the IT realm of CRM and KM, and what Experience Design is about.

I had participated in a conversation about what information was on beth mazurs idblog and I just found a little gem of information that was interesting also relating to the topic that I thought was interesting.

Beamish and Armistead (2001) argue that technological developments have provoked a reinstitution of the debate around the interpretation of knowledge. Their definitions of data, information and knowledge are used here:

data=points of reality;

information=organised data; and

knowledge=information, context and experience.

Dissertation update: it is really getting quite exciting, really, that is if your interested making your business more competitive