Dan Brown’s nice article regarding the information architecture of email. I pulled out this little quote because I so wholeheartedly agree, making a decision as to where every email I get should live is a lot of brain power. i just about have time to read my emails that are generally making me think about other things apart from “what’s the best folder for this email” or worse “am I going to need this email again in a week, a month, a year”
“Typical email programs expect users to manage their inboxes by removing messages to folders. Every time I need to categorize a message, however, I need to make a decision about where it goes. To paraphrase Steve Krug, “Don’t make me make a decision.” Call me lazy (you wouldn’t be the first), but I shouldn’t have to make a decision every time I get an email. It’s a lot of brain power for not a lot of value. Just because I put something somewhere doesn’t make it easier to retrieve later.”
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