Comments on: The experience of moving and saying no to Uhaul http://experiencecurve.com/archives/the-experience-of-moving-and-saying-no-to-uhaul Social Media and New Marketing Strategy Mon, 6 Oct 2008 15:01:49 +0000 http://wordpress.org/?v=2.5.1 By: Hoppel http://experiencecurve.com/archives/the-experience-of-moving-and-saying-no-to-uhaul#comment-4067 Hoppel Tue, 26 Aug 2008 18:58:50 +0000 http://experiencecurve.com/?p=292#comment-4067 I just reserved a Penske truck for a move to NJ. Uhaul has screwed me in past, multiple times. Plus, their online registration process lets you pick a location, but no time. And they say a rep will call you by 6:00 pm the evening before your pick up date to let you know the time and location to pick the truck up. WTF, I would have already picked up the truck. But I guess they get to change it - nice customer service. And like you said, the time is crucial. If I can't pick a time, I don't trust them to pick a time that works for me. I once had to wait almost 3 hours for a truck, which totally screwed up the rest of the move. Penske is about 3xs as much, but Uhaul isn't worth the risk, it will cost way too much in the end. I just reserved a Penske truck for a move to NJ. Uhaul has screwed me in past, multiple times.

Plus, their online registration process lets you pick a location, but no time. And they say a rep will call you by 6:00 pm the evening before your pick up date to let you know the time and location to pick the truck up. WTF, I would have already picked up the truck. But I guess they get to change it - nice customer service. And like you said, the time is crucial. If I can’t pick a time, I don’t trust them to pick a time that works for me. I once had to wait almost 3 hours for a truck, which totally screwed up the rest of the move. Penske is about 3xs as much, but Uhaul isn’t worth the risk, it will cost way too much in the end.

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