Sep 23, 2004
work centered design
It’s bugged me for a while that most of the User Experience/Experience Design activity seemed to be around the “consumer experience”, even more specifically the consumer experience with web sites.
I think really think the next phase of work around User Experience has to be more related to the work experience. This is especially apparent when you look at sobering statistics like:
“40% of IT projects are considered failed or partially failed”
from the Align IT Group report “IT Adoption Profiles and Application Implementation failures”
Anyway, here is an organization that seems to be practicing Experience Design the standpoint of work. There focus is “Work-Centered Design”.
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