Twitter Short Codes – Microsyntax

December 14, 2009

Hashtags emerged some time ago as a way for people to indicate keywords in their tweets, metadata if you like. Usage was simple, just put a # before any word and it became a #hashtag. Search engines could filter through the noise for # and find metadata about the tweets. This works well for [...]

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Re-Writing the operating system for business

November 2, 2009

It is surprising to me how many big companies do not understand how the web and social media is going to empower and change EVERY ASPECT of their business, their industry and their competitors business. The reason is simple, the operating system for business has changed, in other words the way human beings are motivated [...]

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Hello Traackr – Helping Identify and Engage with Influencers

October 27, 2009

I’m shocked at how long it’s been since I posted to ExperienceCurve, but I guess a lot has been going on and it’s easy to endlessly put off updates to the blog. Anyway, here’s the update and I hope to keep this up a bit more regularly.
I recently left Nokia and joined a new company [...]

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How Twitter Provided PF Changs A Delightful Opportunity

July 10, 2009

I think this simple story of how a customer at PF Changs got an appetizer and desert bought for her after tweeting about her food is a great example of how small things can make a big difference. I love that this example demonstrates the value of connecting employees and customers through social media enabling [...]

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How to be happy in business

June 9, 2009

This is a wonderful diagram from Bud Caddel who writes WhatConsumesMe.com. I’ts a concept I believe in and one that I wished I had really understood a long time ago. Finding something that you really love to do is for some people is itself a lifetimes work. I think sometimes it takes a lot of [...]

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Entertainment and Software Industry Adding Propoganda to Schools

May 28, 2009

I just got this email from the EFF (Electronic Frontier Foundation) which I decided to republish in it’s entirety because it made me so angry. Essentially a thinly veiled corporate mouthpiece and lobby is distributing books and curriculum to schools saying “think first copy later”. This to me is a disturbing indication of how corporations [...]

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What Happens To Creative Ideas?

May 20, 2009

The best and most creative ideas are often based upon utter simplicity and beauty. All of us have seen elegant solutions and I know i’ve had experiences in companies where people have asked “why can’t we create a solution like that” pointing at a design led company. I think it’s because often people don’t trust [...]

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To Be Sustainable Organizations Must Balance Empathy and Power

April 4, 2009

Dr Martin Luther King, Jr. said:
“Power properly understood is nothing but the ability to achieve purpose. It is the strength required to bring about social, political, and economic change … And one of the great problems of history is that the concepts of love and power have usually been contrasted as opposites – polar [...]

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Foursquare – Dodgeball On Steriods – Is Going To Be Huge

March 12, 2009

Foursquare appears to be a wonderful evolution of Dodgeball, a much loved service that Google bought a couple of years ago but didn’t fund, and eventually shut down at the beginning of March. Dodgeball was a super simple SMS based service that you would send a text message to with the name of the venue [...]

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Scott McCloud TED Talk – An Education in Visual Communication

February 3, 2009

It was about 10 years ago that a very well respected friend of mine suggested I read a book called Understanding Comics by Scott McCloud, his description intrigued me. He called it “One of the best academic books on visual communication and the psychology of visual perception… oh and it’s in the form of a [...]

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