How can you get a good sense of how well your medical practice is doing without patient feedback and more.
That said, you want to operate a practice that will deliver top-notch service to folks day after day.
With that in mind, what more could and should you be doing for the people you call patients?
Don’t Miss Out on Opportunities to Serve Your Patients
In doing all you can for your patients, hone in on the following areas if not already doing so up to now:
- 1. Customer service – You will not get too far with the bulk of your patients if you do not give them the best in service. Not only talk to them when you have in-person contacts, but also follow up with them afterwards. By using surveys, emails, texts and follow up phone calls, you will get a better sense of if you met all their needs. If you did not, work to rectify this moving ahead. It only takes one bad service experience for a patient to turn on you and look for other medical care options.
- 2. Available resources – What kind of resources do you have to treat folks coming to you with medical needs? You want to be sure the resources you have not only work well, but can get things done. That is in what most would consider to be a timely manner. If you are working all too often behind schedule, it can be a detriment to your ability to best serve patients. For example, tools from a medical transcription services company can do wonders. That is because you are better able to take recorded medical content and turn it into sharp and timely text. In doing this, you can better serve each patient coming through your doors.
- 3. Top-notch staff – Imagine for a minute if the staff you had working for you was mediocre at best. It is safe to say this could in fact rub many of the patients you have the wrong way. So, do your best to hire top people and place them in the right positions from day one. Your staff not only has to have experience to get the job done or be a good trainee, but also a team player. If you have too many individuals not willing to be a part of the team effort, it can backfire on you and your patients. Be sure your staff are people persons to some degree. Given all the interactions they have with patients, they can’t be folks with no personalities.
- 4. Follow up care – Last; do your best to ensure your patients get the best in follow up care. It is important to stay on top of patient needs after they visit your practice. That is for a routine visit or even to get treatment. Do not be a stranger to your patients.
In going about putting forth the best practice you can, will you get a healthy checkup? That is from those you are tasked with serving?